TxID can run in two ways, and which one fits depends on how much you want the assistant to say about a specific transaction.
The two modes
Full diagnosis (default)
The assistant reads live on-chain state for the user's wallet: balances, recent transactions, and the decoded reason a transaction failed. It answers documentation questions and collects bug reports as well.
Documentation and bug reports only
The assistant answers from your documentation and collects bug reports, and does not diagnose transactions at all. The on-chain diagnosis tools are removed, and it declines transaction questions rather than guessing.
Why turn diagnosis off
Some teams do not want an assistant offering any read of a specific transaction, because a wrong suggestion about someone's funds is a cost they will not carry. For them, a documentation FAQ that also collects bug reports is exactly the right scope, and it matters that the assistant cannot be talked into debugging a transaction anyway. In this mode it cannot: the capability is removed, not just discouraged.
It applies everywhere
The setting covers every surface the assistant runs on, the website widget and the Telegram bot, so there is no channel where diagnosis is quietly still on.
Choosing your mode
Full diagnosis is the default for every project. If you want to run documentation and bug reports only, email team@txid.support and we will set it for your project. A self-serve switch in the dashboard is on the way.
Tip
Turning diagnosis off does not turn off bug reports or feedback. Those are the Beta programme switches, and they work in either mode.