The Conversations page shows the complete history of every conversation users have had with your AI: full transcripts, connected wallet addresses, chains, timestamps, and feedback.
What's recorded
Full transcript
Every message the user sent and every AI response, in order.
Wallet address
The connected wallet address, if the user connected one during the session.
Chain
Which chain was active when the user connected their wallet.
Timestamp
When the conversation started.
Feedback
Whether the user gave a thumbs up or thumbs down on the last AI response.
Session ID
A unique identifier for the conversation, used to correlate with tickets.
Using conversation history
Conversation history is one of the highest-signal inputs for improving your AI's performance:
- Find questions the AI struggled with: add better documentation to your Knowledge Base
- Spot confident-but-incorrect answers: update your docs or add missing contract context
- Identify recurring problems that might be product issues rather than support issues
- See which chains your users are most active on to prioritise chain configuration
- Understand the language your users use to describe their problems (useful for FAQ block wording)
Review weekly
Spending 10 minutes reading recent conversations each week surfaces knowledge gaps faster than any dashboard metric. Look for responses with many caveats, or questions the user had to rephrase several times.