The Analytics page gives you a high-level view of how your widget is being used: conversation volume over the last 30 days, unique wallet connections, and knowledge base size.
Key metrics
Conversations
Total support sessions, all time. Counted from when the user sends their first message.
Connected wallets
Unique wallet addresses that have connected during widget sessions. A measure of distinct engaged users.
Knowledge base chunks
The total number of indexed content chunks across all your documentation URLs. More chunks means broader coverage.
Active chains
How many of the supported chains you currently have enabled.
The conversation chart
The main chart shows daily conversation volume over the past 30 days. Look for:
- Spikes following announcements or protocol events: users seeking clarity on changes
- Drops that might indicate the widget isn't loading or has been inadvertently paused
- Growth trends as your protocol scales and more users discover the support widget
- Day-of-week patterns in when your community is most active
Note
Analytics data is updated in real-time. The conversation count on the Overview page always reflects the current all-time total.
What's not tracked yet
The current dashboard focuses on volume. More granular metrics (resolution rate, average conversation length, most common question topics, per-chain breakdown of conversations) are on the roadmap.