Give every user instant, expert support — without the overhead.
TxID Support embeds an AI widget directly into your protocol. It answers questions, diagnoses failed transactions, and surfaces your docs in real time — so every user gets a great experience, not just the ones who find your Discord.
No credit card required · Free tier includes 50 conversations/mo
Hi 👋 I'm your support agent. I can diagnose transactions and answer questions about the protocol.
Recent transactions
// How it works
Live in three steps
Embed
Add one script tag to your site. Works with React, Next.js, or plain HTML. Takes under a minute.
Configure
Set your brand colours, paste your logo URL, and add your docs link. Preview updates in real time before you go live.
Go Live
Your users get instant AI support — wallet detection, transaction diagnosis, docs Q&A — all in your brand.
// Features
Everything your protocol needs to stop firefighting support
Built for Web3 from the ground up — not a generic chatbot bolted on.
Auto Wallet Detection
Silently reads the connected wallet the moment the widget opens. Users get personalised answers without lifting a finger.
Transaction Diagnostics
Any failed transaction explained in plain English — cause, consequence, and the exact step to fix it — before they open a ticket.
Docs Q&A
Paste your docs URL. The widget indexes it and answers questions grounded in your own documentation — not hallucinated.
Live Token Context
Set your token address. Users see price, DEX link, and contract info inline — no leaving your site to look it up.
Fully White-Label
Your colours, font, and logo. The widget is invisible as a third-party tool — it looks and feels like part of your product.
Simple Embed
Add one script tag before your closing body tag. Works with any stack — React, Next.js, Vue, or plain HTML.
Multi-Chain
Ethereum, Sepolia, Base, BNB Chain, Polygon, Arbitrum, and Optimism — wallet detection and transaction data across all of them.
Analytics Dashboard
See how many users you're helping — conversations over time, satisfaction ratings, and what they're asking about.
// Integration
Embed in 30 seconds
Three ways to integrate — pick whatever fits your stack.
<!-- Add before </body> — that's it -->
<script>
(function() {
var iframe = document.createElement('iframe');
iframe.src = 'https://app.txid.support/widget?key=YOUR_API_KEY';
iframe.style.cssText = 'position:fixed;bottom:24px;right:24px;width:400px;height:600px;border:none;z-index:9999;border-radius:16px;box-shadow:0 8px 32px rgba(0,0,0,0.4)';
document.body.appendChild(iframe);
})();
</script>// Pricing
Simple, transparent pricing
Start free. Upgrade when you're ready.
Starter
Everything you need to go live
- 50 conversations / month
- Wallet detection
- Transaction diagnostics
- Docs Q&A (RAG)
- Multi-chain support
- Script tag embed
- Analytics dashboard
- TxID Support branding
Pro
For live protocols with real users
- 5,000 conversations / month
- Remove TxID branding
- Custom branding (colours, font, logo)
- Priority support
- 5 team seats
- React npm packagesoon
- CSV exportsoon
- SSO / SAMLsoon
Enterprise
For high-volume protocols
- Unlimited conversations
- Custom chains
- SLA guarantee
- Dedicated support
- Unlimited team seats
- Custom integrations