Documentation
Everything you need to configure, embed, and get the most out of your AI support widget.
Introduction
What TxID Support is and how it works
Quick Start
Get your widget live in under 30 minutes
Branding
Customise the widget's appearance to match your protocol
Smart Contracts
Add your contracts so the AI can look up live on-chain state
Docs & Knowledge Base
Index your documentation so the AI can search and reference it
Chains
Configure which blockchains the AI scans for wallet activity
Content Blocks
Surface custom content in the Info tab of your widget
Preview
Test your widget before publishing to users
Embed & Go Live
Add the widget to your app and publish it to users
Actions
Let users execute swaps, staking and claims from the chat, signed in their own wallet
Conversations
View and understand your users' support conversations
Tickets
Manage escalations when the AI can't resolve an issue
Analytics
Track conversation volume and engagement across your widget
Integrations
Send escalated tickets to Slack, Discord, Telegram, Linear, GitHub or Jira
Something missing?
If you can't find what you need, reach out. We're happy to help.