TxID Support gives your DeFi protocol an AI-powered support agent embedded directly in your app. Users get instant, on-chain-aware answers about their transactions, token locks, staking positions, and vesting schedules, without leaving your interface, without Discord, and without waiting for a human to respond.
How it works
The widget sits in the corner of your app as a floating chat button. When a user opens it and asks a question, the AI:
- Reads the user's wallet transaction history across whichever chains you've enabled
- Queries your smart contracts on-chain to answer specific questions about balances, locks, and schedules
- Searches your indexed documentation for protocol-specific information
- Displays custom content you've configured: FAQs, announcements, videos, and links
- Escalates to a ticket if it can't resolve the issue, with full conversation context attached
Key concepts
Project
Your TxID Support workspace. One project per protocol or app.
Widget
The chat interface embedded in your app via a script tag. Fully styled to match your branding.
Knowledge Base
URLs from your documentation that the AI indexes and searches when answering questions.
Content Blocks
Custom cards shown in the widget's Info tab: FAQs, videos, announcements, and more.
Chains
The blockchains the AI scans when looking up a user's wallet history and contract state.
Tickets
Escalations created when a user marks an AI response as unhelpful. Routed to your team with full context.
Who is it for?
TxID Support is built for DeFi protocols whose users regularly have questions about on-chain state: lock expiry, failed transactions, staking rewards, vesting cliffs. It's especially valuable for protocols using Team Finance, Unicrypt, or similar locking mechanisms, where users frequently ask 'when does my lock expire?'
Not just a chatbot
Unlike a generic AI assistant, TxID Support reads live blockchain data on behalf of the user. It doesn't guess: it looks up the answer on-chain and cites the source.