Solutions
One layer, three teams.
The same investigation engine, adapted for the teams responsible for on-chain users, assets, and operations.
01 · Protocols
Give users answers that normally require an engineer
Failed swaps, stuck transactions, wrong networks, and contract errors create support questions that only someone who understands the chain can resolve.
TxID brings that expertise directly into your product and community, 24/7.
Support shouldn't depend on the person who understands the chain
Most users cannot read transactions. Most support teams cannot either.
The same issues repeat across Discord, Telegram, and tickets until an engineer investigates manually.
Every answer becomes an investigation
TxID checks the transaction, reads contract state, verifies balances and approvals, and explains what happened.
The expertise that previously lived with a handful of engineers becomes available instantly.
What the layer delivers
- Failed transactions diagnosed in seconds
- Answers grounded in your documentation, contracts, and error mappings
- Escalations delivered with investigation context already attached
- Support data transformed into product insights
- Multi-chain support, including Move-native Aptos
Embedded experience
TxIDHi 👋 I'm your support agent. I can diagnose transactions and answer questions about the protocol.
Recent transactions
Your brand.
Your documentation.
Live blockchain intelligence.
02 · Issuers & tokenisation platforms
When assets move on-chain, questions follow
Stablecoins, tokenised assets, and digital financial products create new client support responsibilities.
Your users may not understand the blockchain, but their questions still need accurate answers.
Traditional support cannot see the full picture
“Where is my money?” might mean:
- A pending settlement
- A delayed transaction
- A wallet change
- A contract state issue
The answer exists on-chain, but traditional support tools cannot access it.
Every client increases operational complexity
Each platform, tenant, or asset introduces new users, new workflows, and new support requirements.
TxID provides a scalable support layer without adding more manual investigation.
What the layer delivers
- White-label support embedded into your product
- Answers based on live blockchain data and verified sources
- Clear explanations for settlement, transfers, and asset activity
- Complete case records for operations and review
- Support across EVM and Move-native environments
Example investigation
Case #4821
Failed swap · Base
“Why did my swap fail?”
- Transaction identified
- Error decoded
- Wallet impact checked
Evidence-backed answer delivered ✓
03 · Institutions
Answer clients correctly. Defend every answer.
When clients hold assets on-chain, operations teams become responsible for explaining what happened.
Those answers need to be accurate, verifiable, and reviewable.
Client questions require blockchain expertise
Settlement status. Asset movements. Failed transactions.
The answer exists on-chain, but most client service tooling cannot access it.
Expertise becomes a bottleneck
The few people who understand blockchain activity become responsible for every investigation.
That does not scale across clients, markets, or time zones.
Every answer needs evidence
What was the client told?
What data supported it?
Could the decision be reviewed later?
TxID creates the record automatically.
What the layer delivers
- Every response backed by live blockchain data
- Evidence attached to every case
- Contract verification and sanctions checks where required
- Escalations delivered into existing workflows
- Read-only by design: no custody, no keys, no financial advice
The Case Record
Searchable · Exportable · Traceable to evidence
One layer. Every team.
See how TxID works with your protocol, or request early access.