How it works
One case, end to end
Follow a user issue from the first question to the final record.
01 · Your user
Support, exactly where they are stuck
A user encounters an issue. They ask directly on your website or Telegram, connect their wallet, and TxID already understands the context.
No forms. No screenshots. No explaining what happened.
Example
TxIDHi 👋 I'm your support agent. I can diagnose transactions and answer questions about the protocol.
Recent activity
02 · TxID
Investigates what actually happened
Before responding, TxID analyses the transaction, reads relevant contract data, and identifies the cause.
It combines live blockchain data with your protocol knowledge, documentation, and error mappings to generate a verified explanation.
If something cannot be confirmed, TxID says so instead of guessing.
Case #4821
Liquidation dispute · Base
“Why was my position liquidated?”
- Position health checked
- Oracle price data reviewed
- Liquidation transaction confirmed
- Protocol rules validated
Investigation result
03 · Your user
Gets a clear answer, instantly
TxID explains what happened, why it happened, and what the user can do next.
No waiting for support. No uncertainty.
Example response
Your position was liquidated after your collateral ratio fell below the required threshold.
I checked the liquidation transaction, oracle update, and position health at the time of execution. The liquidation was triggered according to the protocol rules.
To avoid this in the future, consider maintaining a higher collateral ratio or adding collateral before reaching the liquidation threshold.
Resolved
04 · Your team
Only see the issues that need attention
Some cases require human judgement.
When they do, TxID escalates with the investigation already complete, so your team starts with evidence, not a blank ticket.
Works with: Slack · Discord · Linear · GitHub · Jira
#support-escalations
TxID · Case #4822 requires review
Summary: user disputes a liquidation event on their position.
Verified:
Position health before liquidation
Oracle price updates
Liquidation transaction
Protocol parameters
Requires review: user is requesting further clarification on the liquidation outcome.
Full investigation attached
05 · Compliance & product
Every interaction becomes a trusted record
Every investigation is stored as a searchable case record.
Support understands recurring issues. Product identifies where users struggle. Compliance can verify exactly what happened and what the user was told.
Case records
Searchable · Exportable · Traceable to evidence
See it on a real protocol
Experience TxID in action, or see how it integrates with your own protocol.