Features
Everything the layer does.
The full feature set behind Investigate, Resolve, and Record.
Features
Everything your protocol needs to stop firefighting support
Built for on-chain products from the ground up.
Auto wallet detection
Reads the connected wallet the moment support opens. Personalized answers, zero effort from the user.
Transaction diagnostics
Failed transactions explained with the cause and the fix, before anyone opens a ticket.
Actions (optional)
Users ask for a swap, stake or claim; TxID prepares it and they sign in their own wallet. Paid plans, off by default.
Docs Q&A
Point it at your docs. Answers come from your documentation, nowhere else.
Live token context
Price, DEX link and contract info for your token, inline.
Fully white-label
Your colors, font and logo. It reads as part of your product.
Simple embed
One script tag. Any stack.
Multi-chain
20 chains live, led by Move-native Aptos alongside every major EVM network, plus cross-chain transfers through LayerZero.
Analytics dashboard
Conversations, satisfaction and question themes over time.
Operational record
Every investigation stored and reviewable, for support, product and compliance.
Team integrations
Escalations go to Slack, Discord or Telegram, and become tracked issues in Linear, GitHub or Jira.
Telegram support
The same engine in your community's Telegram, diagnosing members' transactions and wallets live.
Ready to transform on-chain support?
See how TxID works with your protocol, or request early access.