The Case Record
Every answer,
on the record.
Support tools log conversations. TxID files investigations: the question, the on-chain evidence, the reasoning, and the resolution, kept as one case your whole company can rely on.
The chat is how cases get created. The record is what you keep.
Case #4821
Failed swap · Base
“Why did my swap fail?”
- Fetched transaction0x8f2a…d41c
- Replayed against pool stateblock 21044210
- Decoded revertSlippageTooHigh
- Checked wallet impactno funds moved
The price moved past your 0.3% slippage tolerance, so the contract rejected the swap. No funds left your wallet. Fix: retry with slippage at 0.5%.
What a case contains
Four parts, captured automatically on every interaction.
Part 1
The question
What the user asked, in their words, on which surface (widget, Telegram, API).
Part 2
The evidence
Every on-chain read the investigation made: transactions fetched, state checked, sources cited.
Part 3
The reasoning
How the engine got from evidence to answer, with verified fact kept distinct from interpretation.
Part 4
The resolution
What the user was told, whether it resolved, and any escalation with its outcome.
One record, three teams
Support
Sees what users actually struggle with: every case summarised, categorised, and searchable instead of buried in transcripts.
Product & engineering
Sees which failures repeat, which flows confuse users, and which contract errors drive tickets: a prioritisation signal straight from production.
Compliance & operations
Can evidence exactly what a client was told, on what basis, and why it was correct: every answer traceable to its on-chain source.
Built to be relied on
- Today: every conversation stored with its investigation, summarised and categorised automatically, reviewable by your team in the dashboard.
- Read-only by design: TxID holds no keys, moves no funds, and gives no financial advice. Cases contain public on-chain data and the conversation itself.
- On the roadmap: full-text case search, exports, data-retention controls, and SOC 2: the operational-intelligence layer we're building next. We tell you what exists and what's coming, plainly.