The Case Record
Every answer,
backed by evidence.
Most support tools keep a chat history.
TxID keeps the investigation: what was asked, what the chain showed, how the issue was resolved, and why the answer was given.
The chat creates the case. The record is what your organisation keeps.
Case #4821
Failed swap · Base
“Why did my swap fail?”
- Transaction fetched0x8f2a…d41c
- Contract state analysedBlock 21044210
- Error decodedSlippageTooHigh
- Wallet impact checkedNo funds moved
What every case contains
Four parts, captured automatically.
01
The question
The user's original request, wherever they asked it.
02
The evidence
The on-chain data used during the investigation, with the supporting sources.
03
The reasoning
How TxID moved from evidence to conclusion.
Verified facts remain separate from interpretation.
04
The resolution
The answer provided, the action taken, and the final outcome.
One record. Three teams.
Support
Stop rebuilding context from transcripts.
Every case arrives summarised and categorised, giving teams visibility into what users struggle with.
Product & engineering
Understand recurring failures and friction points.
Turn real user issues into a direct signal for prioritisation.
Compliance & operations
Show exactly what a user was told and the evidence behind it.
No reconstruction. No ambiguity.
Built to be relied on
Available today
Every conversation is stored with its investigation, automatically summarised and categorised, and reviewable by your team.
Read-only by design
TxID holds no keys, moves no funds, and provides no financial advice.
Cases contain public blockchain data and the user conversation.
Coming next
Full-text case search, exports, data retention controls, and a SOC 2 audit.
We separate what exists today from what is being built next.