Solutions · Protocols
Your users' questions,
answered like an engineer would.
Failed swaps, stuck orders, wrong networks: every on-chain product generates questions only someone who can read the chain can answer. TxID answers them in your product and your community, around the clock.
Questions overspill to specialists
Most users and most support staff can't read a transaction. The same issues repeat across Discord, Telegram and tickets until an engineer steps in.
Every answer is an investigation
Knowing where to look, reading the transaction, checking balances and approvals, sometimes tracing across other protocols. That expertise doesn't scale.
Users give up before you reply
By the time a human answers a 2am question, the user has already abandoned the transaction, or the protocol.
What the layer delivers
- Answers in seconds, in your product and your Telegram groups, grounded in your docs and contracts
- Failed transactions decoded against your own error maps, with the fix in plain English
- Escalations into Slack, Linear, GitHub or Jira with the completed investigation attached
- Every case recorded: support sees what users struggle with, product sees what to fix
- EVM chains and Move-native Aptos, including protocols with subaccounts and delegated session keys
TxID SupportHi 👋 I'm your support agent. I can diagnose transactions and answer questions about the protocol.
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