Unichain
LiveExpert support for every
Unichain user.
Swap failures on Unichain, explained where your users already are.
Unichain runs the contracts most people on it are already trading through, so when something does fail it is usually a swap that did not land: a price that moved, an approval that was never given, a router that refused. TxID reads the transaction, decodes the contract's own reason, and answers in plain English inside your product.
How it works
Support that reads the chain, not a script
A user gets stuck
An Unichain transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Unichain transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
What it diagnoses
The Unichain failures your users hit
Swaps that did not land
Separates a price that moved mid-transaction from a router that refused outright, which need completely different fixes.
Custom contract errors
Decodes a bare error selector against the contract's published interface, so a hex string becomes a sentence.
Out of gas
Tells the user it was the gas limit rather than their ETH balance, and what to raise it to.
Approvals that never landed
Checks whether the token approval actually went through before anyone blames the contract.
Built for Unichain
Not a generic bot with an Unichain logo
TxID is built to read Unichain and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Unichain directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Unichain
TxID reads Unichain directly, balances and history included, so a user asking what happened to a swap gets the actual reason rather than a hash to paste into an explorer.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Unichain app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Unichain users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Unichain, or growing its ecosystem? We would love to talk.