Sui
LiveExpert support for every
Sui user.
Turn a bare Sui abort code into an answer your users can act on.
Sui tells a user less than almost any chain when something goes wrong: an abort arrives as a bare number, with no name attached and nothing on chain to look it up against. TxID reads the number, the module and the function, explains what it means where the protocol has published one, and says plainly when it cannot rather than guessing.
How it works
Support that reads the chain, not a script
A user gets stuck
A Sui transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Sui transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
What it diagnoses
The Sui failures your users hit
Move aborts
Turns a module and a bare abort code into what actually went wrong, using the protocol's own published error definitions where they exist.
DeepBook orders and withdrawals
Explains why a withdrawal was refused or an order rejected on Sui's central orderbook, including that funds sit in a balance manager rather than the wallet.
A step that ran short of a coin
Separates a wallet that was genuinely short from a route where an earlier step returned less than expected, which are different problems with different answers.
Gas budget too low
Separates a budget set too low from a wallet that is genuinely short of SUI.
Orders that are already gone
Explains an order that cannot be cancelled because it has already filled, expired or been cancelled.
Built for Sui
Not a generic bot with a Sui logo
TxID is built to read Sui and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Sui directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Sui
TxID is built for Sui rather than adapted to it, so it handles what Sui does differently: an abort that carries no name, a package that changes address every time it upgrades, and the failures that are not aborts at all.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Sui app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Sui users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Sui, or growing its ecosystem? We would love to talk.