Stellar
LiveExpert support for every
Stellar user.
Explain a failed Stellar payment in the words your users use.
More Stellar transactions fail than on any chain we measure, and most of them fail for a reason the network states precisely and nobody translates. A payment refused on slippage, a missing trustline, a balance that is not spendable because of the reserve: all of these are exact answers sitting inside a result nobody reads. TxID reads it and answers in plain language.
How it works
Support that reads the chain, not a script
A user gets stuck
A Stellar transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Stellar transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
See it in action
Watch it diagnose a
Stellar failure
This is a scripted example. On Stellar, TxID reads the user's real transaction, finds the actual cause, and hands back the fix, right inside your product.
Powered by TxID
What it diagnoses
The Stellar failures your users hit
A swap refused on price
The commonest failure on Stellar by a wide margin. Explains that the path moved between the quote and the transaction, that the user's own limit refused it, and that nothing was swapped.
A missing trustline
Explains that the recipient has not yet trusted the asset, or that their limit would be exceeded, which is nothing to do with either side having enough money.
A balance that will not send
Explains the minimum reserve, which rises with every trustline, offer and signer, so a user can see a balance and be unable to spend it.
A transaction that expired
Explains that the time bound passed before it was included, that nothing moved, and that submitting again is safe because the expired one can never execute.
Soroban contract failures
Explains a contract that rejected the call, including inside a fee bump, where the useful detail is otherwise hidden in a second transaction.
Built for Stellar
Not a generic bot with a Stellar logo
TxID is built to read Stellar and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Stellar directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Stellar
TxID is built for Stellar rather than adapted to it, so it explains the three things that trip people up and that no other chain has: trustlines, reserves, and a transaction that quietly expired.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Stellar app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Stellar users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Stellar, or growing its ecosystem? We would love to talk.