Solana
LiveExpert support for every
Solana user.
Plain-English answers on the chain that gives users the least to go on.
A Solana failure often reaches the user as nothing but "custom program error: 0x1771", and the error does not even say which program produced it. TxID identifies the program that actually failed on every failure it reads, decodes the error where the program publishes one, and says plainly when the meaning is the program's to define rather than guessing at it.
How it works
Support that reads the chain, not a script
A user gets stuck
A Solana transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Solana transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
See it in action
Watch it diagnose a
Solana failure
This is a scripted example. On Solana, TxID reads the user's real transaction, finds the actual cause, and hands back the fix, right inside your product.
Powered by TxID
What it diagnoses
The Solana failures your users hit
Custom program errors
Names the program that rejected the transaction, and decodes its meaning where the program publishes one. Where it does not, says so rather than inventing a reason.
Slippage on a swap
Recognises the aggregator error behind a failed swap and explains that the price moved, rather than leaving a hex code on screen.
Compute-unit limits
Separates a transaction that ran out of compute budget from one the program refused, which need different fixes.
Expired transactions
Explains a blockhash that aged out before the transaction landed, and that nothing was charged and nothing moved.
Built for Solana
Not a generic bot with a Solana logo
TxID is built to read Solana and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Solana directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Solana
Solana errors are bare numbers with no program attached. TxID reads the transaction logs to name the program that actually failed, which is the first thing anyone needs and the thing an explorer does not tell them.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Solana app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Solana users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Solana, or growing its ecosystem? We would love to talk.