Polygon
LiveExpert support for every
Polygon user.
Understands Polygon execution, gas behaviour, and the transaction failures users encounter.
Polygon's minimum-fee floor and RPC lag trip users up constantly. TxID gives them the current safe fee and confirms whether the problem is the network or their own wallet RPC.
How it works
Support that reads the chain, not a script
A user gets stuck
A Polygon transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Polygon transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
See it in action
Watch it diagnose a
Polygon failure
This is a scripted example. On Polygon, TxID reads the user's real transaction, finds the actual cause, and hands back the fix, right inside your product.
Powered by TxID
What it diagnoses
The Polygon failures your users hit
Underpriced transactions
Polygon's priority-fee floor trips users up. The bot gives the current safe max fee to set.
RPC lag and 'tx not found'
Confirms the network is healthy so users know it is their wallet RPC, not the chain.
POL and MATIC gas confusion
Explains the native-token gas requirement clearly after the MATIC to POL rename.
Reverted swaps and contract calls
Decodes the real revert reason on any Polygon contract, even unverified ones.
Built for Polygon
Not a generic bot with a Polygon logo
TxID is built to read Polygon and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Polygon directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Polygon
TxID knows Polygon's fee floor and RPC quirks, so users get the exact fee to set and a clear answer on whether it is the chain or their wallet.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Polygon app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Polygon users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Polygon, or growing its ecosystem? We would love to talk.