Plasma
LiveExpert support for every
Plasma user.
Stablecoin users do not read reverts. TxID reads them instead.
Plasma exists to move stablecoins, which means the people using it are the least likely in crypto to know what a revert is. They are moving dollars. When a transfer or a swap fails, TxID replays the transaction, turns the contract's own error into plain English, and says what to do next, without sending anyone to a block explorer.
How it works
Support that reads the chain, not a script
A user gets stuck
A Plasma transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Plasma transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
What it diagnoses
The Plasma failures your users hit
Reverted transfers and swaps
Replays the transaction and turns the contract's own revert reason into what went wrong and what to do next.
Errors that are just a code
Decodes a bare selector or a terse string like "AS" against the contract's interface, so the user sees a sentence rather than a fragment.
Failures that only happened once
Spots a transaction that fails on chain but succeeds when replayed a block earlier, which means the price or the balance moved underneath it.
Out of gas
Separates a gas limit set too low from a wallet that is genuinely short of XPL, which need different fixes.
Built for Plasma
Not a generic bot with a Plasma logo
TxID is built to read Plasma and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Plasma directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Plasma
TxID reads Plasma straight from the chain's own node, so a failed transfer gets a real answer instead of a status code, for users who never wanted to learn what one is.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Plasma app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Plasma users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Plasma, or growing its ecosystem? We would love to talk.