Optimism
LiveExpert support for every
Optimism user.
Fluent in the OP Stack, with native understanding of Optimism transactions and execution.
From wrong-network mix-ups to a wallet with no ETH for gas, TxID gives Optimism users a straight answer instead of a support ticket.
How it works
Support that reads the chain, not a script
A user gets stuck
An Optimism transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Optimism transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
See it in action
Watch it diagnose an
Optimism failure
This is a scripted example. On Optimism, TxID reads the user's real transaction, finds the actual cause, and hands back the fix, right inside your product.
Powered by TxID
What it diagnoses
The Optimism failures your users hit
Wrong network
Catches users on Ethereum mainnet and offers a one-tap switch to Optimism.
No ETH for gas
Catches users who bridged tokens to Optimism but hold no ETH to cover gas.
Failed swaps and reverts
Real revert decoding on any OP Stack contract, even unverified ones.
Slow bridge withdrawals
Explains the seven-day challenge period on withdrawals to Ethereum, instead of leaving users guessing.
Built for Optimism
Not a generic bot with an Optimism logo
TxID is built to read Optimism and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Optimism directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Optimism
TxID is fluent in the OP Stack, from wrong-network fixes to the seven-day withdrawal wait back to Ethereum, all in plain English.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Optimism app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Optimism users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Optimism, or growing its ecosystem? We would love to talk.