NEAR
LiveExpert support for every
NEAR user.
NEAR contracts say why they failed. Most users still cannot read it.
A failed NEAR transaction carries the contract's own message, which is more than most chains give. The trouble is what it looks like: "Smart contract panicked: panicked at 'E68: slippage error', ref-exchange/src/simple_pool.rs:313:9". TxID takes the source paths out, translates the code, and tells your user the price moved and what to do about it.
How it works
Support that reads the chain, not a script
A user gets stuck
A NEAR transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual NEAR transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
What it diagnoses
The NEAR failures your users hit
Swaps refused on slippage
Explains that the price moved between quoting the swap and it reaching the pool, rather than showing a code like E68 and a source file.
Contract errors in plain words
Takes the Rust panic machinery out of the contract's message so the user sees the reason and not the developer's file layout.
Not enough gas attached
Separates a call that ran out of gas, which should be sent again with more, from a contract that refused, which should not.
Balance you cannot spend
Explains that NEAR charges an account for the data it stores, so part of a balance is locked and cannot be sent without deleting state.
Reused or expired transactions
Says when a transaction expired safely and when one may already have gone through, so nobody sends the same thing twice.
Built for NEAR
Not a generic bot with a NEAR logo
TxID is built to read NEAR and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads NEAR directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks NEAR
NEAR is the only chain that hands over the reason a transaction failed in words rather than a number. TxID is built to finish the job: strip the developer noise, translate the protocol's code, and say what the user should do next.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every NEAR app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your NEAR users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on NEAR, or growing its ecosystem? We would love to talk.