Mantle
LiveExpert support for every
Mantle user.
Failed Mantle transactions, decoded and explained in your own product.
A failed transaction on Mantle tells the user almost nothing: a status code, a hash, and a gas figure in MNT rather than the ETH they may be expecting. TxID replays it against the chain, decodes the contract's own error, and gives the answer in plain English without the user leaving your app.
How it works
Support that reads the chain, not a script
A user gets stuck
A Mantle transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Mantle transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
What it diagnoses
The Mantle failures your users hit
Reverted transactions
Replays the call against the chain and decodes the contract's own revert reason, custom Solidity errors included.
Custom contract errors
Turns a bare error selector into the contract's own named error and what it means for the user.
Out of gas
Tells the user it was the gas limit rather than their MNT balance, and names MNT rather than ETH.
Failures that only happened once
Spots a transaction that fails on chain but succeeds when replayed a block earlier, which means the state moved underneath it.
Built for Mantle
Not a generic bot with a Mantle logo
TxID is built to read Mantle and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Mantle directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Mantle
TxID reads Mantle directly and knows its gas is MNT, so nobody is told to top up a token the chain does not use.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Mantle app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Mantle users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Mantle, or growing its ecosystem? We would love to talk.