LayerZero
LiveExpert support for every
LayerZero user.
Answers the worst question in crypto: it says it worked, so where is my money?
A bridge transfer leaves one chain in a transaction the user sent, and arrives on another in a transaction they did not send and cannot see. Every tool reports the same useless fact in between, that the source transaction succeeded. TxID reads the message itself and says where the value actually is.
How it works
Support that reads the chain, not a script
A user gets stuck
A LayerZero transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual LayerZero transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
What it diagnoses
The LayerZero failures your users hit
Sent but not arrived
Confirms the transfer left the source chain and is still in flight, so the user knows it is in transit rather than lost.
Bridging twice
Never tells a user to retry while a transfer is live. The first one is still coming, and a second would go through too.
Which side to look at
Names the destination chain and the delivery transaction, so nobody keeps refreshing the chain the funds already left.
States nobody can read
When the bridge reports something we cannot interpret, it says so and hands over the message id, rather than inventing a meaning.
Built for LayerZero
Not a generic bot with a LayerZero logo
TxID is built to read LayerZero and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads LayerZero directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks LayerZero
TxID follows the transfer across, so a user whose funds have left one chain and not reached the other is told they are in transit rather than left to guess.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every LayerZero app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your LayerZero users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on LayerZero, or growing its ecosystem? We would love to talk.