Hyperliquid
LiveExpert support for every
Hyperliquid user.
Tell a trader why their order was rejected, in the exchange's own words.
A rejected order on Hyperliquid leaves no fill, no transaction and no balance change, so a trader looking for it finds nothing at all. The exchange knows exactly why it refused, and says so in a single word nobody surfaces. TxID reads that and answers in plain language, inside your product.
How it works
Support that reads the chain, not a script
A user gets stuck
A Hyperliquid transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Hyperliquid transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
What it diagnoses
The Hyperliquid failures your users hit
Orders below the minimum
The commonest rejection by a wide margin. Explains that Hyperliquid's minimum is in dollars rather than in coins, so a small order in a high-priced asset falls under it even when the quantity looks fine.
Reduce-only with nothing to reduce
Explains an order refused, or an existing one cancelled by the exchange, because the position it was there to close is already gone.
Immediate-or-cancel that found nothing
Explains that the order asked to fill now or not at all, and there was nothing on the book at that price.
Post-only that would have crossed
Explains an add-liquidity-only order refused because the market moved and it would have taken liquidity instead of adding it.
Margin and spot balance confusion
Separates margin, which is what a position needs, from account balance, and explains that spot and perpetual funds are held separately.
Built for Hyperliquid
Not a generic bot with a Hyperliquid logo
TxID is built to read Hyperliquid and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Hyperliquid directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Hyperliquid
TxID reads HyperCore itself, not just the chain beside it, so it can answer the question a perps trader actually asks: not what happened to my transaction, but why did my order not go through.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Hyperliquid app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Hyperliquid users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Hyperliquid, or growing its ecosystem? We would love to talk.