Etherlink
LiveExpert support for every
Etherlink user.
Supports Etherlink, the Tezos EVM Layer 2, with native transaction diagnosis.
Give your Etherlink users instant answers: why a transfer failed, what actually happened in their transaction, and the exact next step, without leaving your app.
How it works
Support that reads the chain, not a script
A user gets stuck
An Etherlink transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Etherlink transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
See it in action
Watch it diagnose an
Etherlink failure
This is a scripted example. On Etherlink, TxID reads the user's real transaction, finds the actual cause, and hands back the fix, right inside your product.
Powered by TxID
What it diagnoses
The Etherlink failures your users hit
Failed transfers and swaps
Reads the transaction from Etherlink's node, decodes the revert, and gives the exact fix.
XTZ gas issues
Explains out-of-gas and underpriced transactions with the right value to set.
Reverted contract calls
Decodes the real revert reason on any Etherlink contract via eth_call replay, verified or not.
Wrong-network confusion
Confirms whether the user is on Etherlink mainnet and diagnoses accordingly.
Built for Etherlink
Not a generic bot with an Etherlink logo
TxID is built to read Etherlink and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Etherlink directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Etherlink
TxID is built for Etherlink, the Tezos EVM Layer 2, so users get their real history and the exact reason a transfer failed.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Etherlink app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Etherlink users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Etherlink, or growing its ecosystem? We would love to talk.