Base
LiveExpert support for every
Base user.
Built for Base transactions, understanding contract failures, fees, and common user issues.
Base users move fast and get stuck fast. TxID diagnoses the real cause of a failed Base transaction, and when someone is on the wrong network it offers a one-tap switch.
How it works
Support that reads the chain, not a script
A user gets stuck
A Base transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Base transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
See it in action
Watch it diagnose a
Base failure
This is a scripted example. On Base, TxID reads the user's real transaction, finds the actual cause, and hands back the fix, right inside your product.
Powered by TxID
What it diagnoses
The Base failures your users hit
Wrong network
Catches users still on Ethereum mainnet and offers a one-tap switch straight to Base.
No ETH for gas
Catches users who bridged tokens to Base but hold no ETH to cover gas, so nothing will send until they top up.
Failed swaps and reverts
Decodes the real revert reason from any Base contract, even unverified ones.
Slow bridge withdrawals
Explains the roughly seven-day withdrawal wait back to Ethereum, instead of a silent, worrying pending balance.
Built for Base
Not a generic bot with a Base logo
TxID is built to read Base and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Base directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Base
TxID knows the Base playbook, from wrong-network mix-ups to bridged tokens with no ETH for gas, and can switch the user to Base in one tap.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Base app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Base users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Base, or growing its ecosystem? We would love to talk.