Avalanche
LiveExpert support for every
Avalanche user.
Diagnose failed C-Chain transactions without leaving your app.
TxID reads the real transaction, contract, and execution data to explain what went wrong and what the user should do next.
How it works
Support that reads the chain, not a script
A user gets stuck
An Avalanche transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Avalanche transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
See it in action
Watch it diagnose an
Avalanche failure
This is a scripted example. On Avalanche, TxID reads the user's real transaction, finds the actual cause, and hands back the fix, right inside your product.
Powered by TxID
What it diagnoses
The Avalanche failures your users hit
Wrong chain or subnet
Makes sure users are on the C-Chain, not an L1 subnet, and diagnoses accordingly.
AVAX gas failures
Gives the right gas for a failed C-Chain transaction.
Reverted contract calls
Decodes the real revert reason on any Avalanche contract, even unverified ones.
Router and DEX events
Explains swaps routed through aggregators, where the events live on the pool, not the router.
Built for Avalanche
Not a generic bot with an Avalanche logo
TxID is built to read Avalanche and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Avalanche directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Avalanche
TxID keeps Avalanche users on the C-Chain and decodes the real revert from any contract, even unverified ones.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Avalanche app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Avalanche users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Avalanche, or growing its ecosystem? We would love to talk.