Arbitrum
LiveExpert support for every
Arbitrum user.
Tuned for Arbitrum's L2 environment, including fees, execution, and transaction behaviour.
Arbitrum's gas model and sequencer confuse users when things go wrong. TxID explains what actually happened and exactly what to do next.
How it works
Support that reads the chain, not a script
A user gets stuck
An Arbitrum transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Arbitrum transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
See it in action
Watch it diagnose an
Arbitrum failure
This is a scripted example. On Arbitrum, TxID reads the user's real transaction, finds the actual cause, and hands back the fix, right inside your product.
Powered by TxID
What it diagnoses
The Arbitrum failures your users hit
No ETH for gas
Catches users who bridged tokens to Arbitrum but have no ETH to pay gas.
Sequencer and 'pending forever'
Tells users when it is the sequencer versus their own transaction.
Reverted trades
Decodes the real cause from any Arbitrum contract, even unverified ones.
Slow bridge withdrawals
Explains the roughly seven-day withdrawal wait to Ethereum, instead of leaving users guessing.
Built for Arbitrum
Not a generic bot with an Arbitrum logo
TxID is built to read Arbitrum and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Arbitrum directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Arbitrum
TxID understands Arbitrum's L2 gas model and sequencer, so 'pending forever' and 'no ETH for gas' get a straight answer.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Arbitrum app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Arbitrum users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Arbitrum, or growing its ecosystem? We would love to talk.