Aptos
LiveExpert support for every
Aptos user.
Turn Aptos error codes into answers your users can act on.
Give your Aptos users instant answers: why a transaction failed, where their funds actually are, and the exact next step, without leaving your app. Most never see a reason at all, just a transaction that did not work, while the explanation sits on chain as a Move abort nobody has translated. TxID translates it and answers in plain language.
How it works
Support that reads the chain, not a script
A user gets stuck
An Aptos transaction fails, or a balance looks wrong, right inside your app.
TxID investigates
It reads the user's actual Aptos transaction and works out what really happened. Not a generic FAQ.
They get the fix
A clear answer and the exact next step, in your branding, without anyone leaving your product.
See it in action
Watch it diagnose an
Aptos failure
This is a scripted example. On Aptos, TxID reads the user's real transaction, finds the actual cause, and hands back the fix, right inside your product.
Powered by TxID
What it diagnoses
The Aptos failures your users hit
Move error codes
A code like 0x10010 becomes a plain explanation of what went wrong, whether any funds moved, and what to do next.
Funds that look missing
On venues that hold balances in a subaccount rather than the wallet, shows the user their real position and history instead of an empty account.
Transactions that never landed
Explains a transaction that expired before it reached the chain, so a user staring at no record knows their funds were never sent.
Gas paid by someone else
Explains a sponsored transaction, so a fee the user did not pay does not read as something going wrong.
A wallet showing the wrong address
Spots a rotated authentication key and points the user at the address actually holding their funds.
Built for Aptos
Not a generic bot with an Aptos logo
TxID is built to read Aptos and understand how it actually behaves, so your users get real answers instead of a canned FAQ.
Reads Aptos directly
Looks up the user's real transaction and on-chain state, then explains it. Never a canned answer.
Speaks Aptos
TxID is built for Aptos rather than adapted to it, so it answers the questions only Move raises: what an abort code actually means, and why a balance looks empty when the funds are sitting in a subaccount.
Knows the wallet
Checks balance, gas and approvals, and whether the user is even on the right network, before it replies.
Safe and accountable
Every answer becomes a record
Read-only by design, grounded in verified data, and fully auditable. Support without adding risk.
Read-only by design
It cannot move funds, touch keys, or give financial advice.
Grounded answers
Built on your docs and live on-chain data. If something cannot be verified, it says so.
Every answer, a record
The question, evidence and outcome are saved as a case your team can review.
Drop-in
Live on every Aptos app in minutes
One integration, wherever your users are. No support stack to rebuild.
In your product
One script tag, your branding. Live in minutes, no infrastructure changes.
On Telegram
The same assistant answers your community in your channels.
Through the API
Wire on-chain answers into your own flows and tools.
Give your Aptos users better answers
Add TxID in minutes and turn failed transactions into resolved ones, right inside your product.
Building on Aptos, or growing its ecosystem? We would love to talk.