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Guides and deep-dives on DeFi protocol support, on-chain diagnostics, and keeping your users safe.
AI support agents make consequential statements to your users. Here is what a defensible record of those conversations needs, why regulators and auditors increasingly expect it, and how to keep one without over-collecting personal data.
Most AI support tools demo well and fail quietly in production. Here is the checklist a DeFi protocol team should run before buying one: the questions that separate a tool that investigates from a chatbot that guesses.
Agentic support is customer support performed by an AI agent that can take actions: reading live systems, running checks, and gathering evidence before it answers. Here is a precise definition, how it differs from chatbots and copilots, and how to judge whether a tool is actually agentic.